Minimum/General Experience: 3 years of experience in information systems.
Functional Responsibility: Provides support to users on issues of moderate complexity. Applies knowledge of state-of-the-art software, hardware, network infrastructure, and information technology to troubleshoot user/system problems. Provides installation services and routes complex problems to more experienced technical specialists. Simulates or recreates customer problems to resolve user operating difficulties. Assists users on technical matters regarding product use and problems or inquiries, and ensures proper handling and follow-up.
Minimum Education: Bachelor’s Degree